Field help (HLDBTN)

Click this lock icon to hold/release an order.

To put an order on hold :

• Click this icon. The order Hold/Release screen is displayed.
• Enter the Hold Codeby selecting the hold reason.
  These codes are defined in the miscellaneous table number 204 listing the Manual hold reasons. To modify or enter a new code in this table, click the Jump to icon from the Hold Code field:
  In this table, three settings determine the allocation status, the back-to-back order creation, and the access codes for higher security:
• Specify No in the Allocation field to deallocate quantities when the hold reason code is selected.
• Specify Yes in the Back-to-back order hold field to hold the creation of the back-to-back order.
• Enter an access code to give the authorization to release the order only to the user profiles attached to this code.
• Click OK.

When an order is placed on hold, activity cannot be processed against this order until the order is released from hold. Delivery, invoices, or preparation are systematically held. The allocation and back-to-back order creation depends on the manual order hold reason code settings.

When an order is released but the customer remains held, the delivery import of the order cannot be performed. However, the interactive delivery of the order can still be performed.

To release an order :

• Click this icon.
• Select Yes on the message box that opens.

This icon is not available when you do not have sufficient user rights to release the order. This is true when one or all conditions below are met:

• You do not have the proper access code assigned to your profile.
• The HLDREL - Authorize manual order user parameter (Sales chapter, AUZ group) value is set to No.

The user who created the hold can always unlock that hold even if they do not have security for the access code for the hold.

If the hold code does not have an associated access code, there is no restriction on who can release the hold.
Any user with rights on the entry transaction in progress (the Hold Code field must be active) having the SCDTUL - Authorization to unlock order parameter (Sales chapter, AUZ group) set to Yes can unlock the order.