Reports >  Module Help Desk >  Report SREDEL4 (Order giver order delay req)  

Index

This report is used to obtain the list of all the service requests handled on behalf of order givers whose requested solving date is exceeded.

For each late request, a complete history of the completed and planned activity is available.

Service requests are regrouped by order giver, then by assignment. (Dispatching, employee, queue…). A new page is created for each part of the report relating to a new order giver.

For each request, the number of late days is calculated. It represents the number of days elapsed since the desired solving date for the request at the report printing time.

At the end of each page relating to an order giver, a few totals are calculated:

• The total number of late requests.
• The cumulated total of exceeded days.

A general total, all order givers considered, is also available at the end of the report. It contains the following information:

• The total number of late requests.
• The cumulated total of exceeded days.
• The opening date of the service request that has been waiting to be handled the longest.