Prerequisite

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

Functional

  PIT :  Points management

Sizing

  HCF :  No. competent support employees

General parameters

The following general parameters may change the way the function is working :

Customer Support

  AUSHDKA (defined at level User) : After-sales employee

Sequence numbers

The sequence numbers used to number the documents managed by this function are :

  PBL : Skills Group

The sequence number assignment function defines the sequence number which is used

Authorizations

This function is object managed. The creation, modification, and deletion operations can be activated or deactivated for a given user. Filters by roles can also be associated with this function.

Tables used

The following tables are implemented by the function :

Table

Table description

ATEXTRA [AXX]

Texts to translate

AUTILIS [AUS]

Users

FAMPB [PBL]

Skill group

FAMPBQUE [PBQ]

Corresponding queues

FAMPBREP [PBR]

Qualified employees

PITDEB [PDB]

Points debit

QUEUE [QUE]

Queue