Entry points Module Help-Desk

• TRTCRMPE script: Calling script for CRM module EP

CLLOBJ: Definition of the OBJect for a campaign call

OMMXML: XML additions specific to a mass-mailing

MGCDEDIT: Specific report definition to print the data of a target

MAINSREFLT: Total management of the selection panel for a service request

SREFLT: Complex filter on the additional browsers for the service requests

MAINITNFLT: Total management of the selection panel of a service response

ITNFLT: Complex filter on the additional browsers for the service responses

MAINMACFLT: Total control of the selection panel for a customer installed base

MACFLT: Complex filter on additional browsers for the customer installed base

AUTINVCFIL: Add selection criteria for contracts to be invoiced

AUTINVSFIL: Add selection criteria for requests to be invoiced

FEEDHDI: Change or addition to the billable service request lines

RVACON: Revaluation of a service contract according to a formula

SIHCON: Calculation of amount for a service contract open item in an invoice

ESCCND: Execution conditions for the escalations

ESCACT: Execution of an escalation action

SAVEUDE: Management of the specific fields when deleting requests

LOADUDE: Management of specific fields when displaying request deletions

MACMCC: Specific aggregation for the installed base inquiry

CUSRUL: Customized integration rule for customer installed base

CRMTRS: Entry transactions for the Customer support module

MACAUTO: Field population on auto creation/modification of an inst. base

AOBEXP: HTML /XML generation setup of the OBJects in CRM

XMLTAG: Set up tags generated by the XML extraction of OBJects in CRM

LSTBPRCRM9: Acceptance or not of an element from the BP list in CRM9

CONCHGMOD: Modify the reference contract created from product record

CONCONFAC: EP for specific headings in service contract invoicing

CONMODCONAMT: EP to modify a service contract from an order

CONSERAUT: Act on the reference contract read from the product

RENCONSER: Service contract renewal

MSKCRECON: Modification of an auto created service contract

CREMACCOU: Modify the std sequence number of the customer base

BPRAINCRM9: Adding extra selection criteria in CRM9

SRETRSWIN: act before window validation during transaction progress

MAIAUTO1: Enter the machine installation data

MAIAUTO2: Enter the machine installation data

MACWAUTO: Add info to customer base creation class [M:MACW]

MACAUTOYES: Bypassing a customer base automatic creation

CRMAGD: Add info to loading filters of the CRM planning calendar

HDKAGD: Add info to loading filters of the Customer support plan

SRELOADCPN: Intervene in the LOADCPN loop

SRESAVECPN: Intervene in the SAVECPN loop

DUPLIMAC: Add info to the copy of a base on additional tables

SRELOADMAC: Intervene in the LOADMAC loop

SRESAVEMAC: Intervene in the SAVEMAC loop

CMATRTECRAN/CMATRTGENFEN/CMAONGLET/CMABLOCS/CMACOLFIX/CMACHAMPS

HBP1FILLHST: Add elements to the history

HBP1LOADHBP: Add elements to the history

ADDHEADER: Add headers to CSV files during mass-mailing

WRITEMRE: Complete the values of the CSV files during mass-mailing

GETREPBPR: Assign specific representatives in call campaign

ITNFORCEHOU: Force the start time and intervention duration

CRITCON: Add additional criteria on contract selection

LOAD_ITN: Loading of specific fields in [M:MAC4]

GESMAILOAD: Loading of specific fields in [M: MACW]

• TRTSYN script: Time synthesis

HREJOUR entry point

DATPERSYN

HRESEMSYN entry point

UPDRECAP entry point

DATCAR entry point