Entry points Module Help-Desk
TRTCRMPE script: Calling script for CRM module EP
CLLOBJ: Definition of the OBJect for a campaign call
OMMXML: XML additions specific to a mass-mailing
MGCDEDIT: Specific report definition to print the data of a target
MAINSREFLT: Total management of the selection panel for a service request
SREFLT: Complex filter on the additional browsers for the service requests
MAINITNFLT: Total management of the selection panel of a service response
ITNFLT: Complex filter on the additional browsers for the service responses
MAINMACFLT: Total control of the selection panel for a customer installed base
MACFLT: Complex filter on additional browsers for the customer installed base
AUTINVCFIL: Add selection criteria for contracts to be invoiced
AUTINVSFIL: Add selection criteria for requests to be invoiced
FEEDHDI: Change or addition to the billable service request lines
RVACON: Revaluation of a service contract according to a formula
SIHCON: Calculation of amount for a service contract open item in an invoice
ESCCND: Execution conditions for the escalations
ESCACT: Execution of an escalation action
SAVEUDE: Management of the specific fields when deleting requests
LOADUDE: Management of specific fields when displaying request deletions
MACMCC: Specific aggregation for the installed base inquiry
CUSRUL: Customized integration rule for customer installed base
CRMTRS: Entry transactions for the Customer support module
MACAUTO: Field population on auto creation/modification of an inst. base
AOBEXP: HTML /XML generation setup of the OBJects in CRM
XMLTAG: Set up tags generated by the XML extraction of OBJects in CRM
LSTBPRCRM9: Acceptance or not of an element from the BP list in CRM9
CONCHGMOD: Modify the reference contract created from product record
CONCONFAC: EP for specific headings in service contract invoicing
CONMODCONAMT: EP to modify a service contract from an order
CONSERAUT: Act on the reference contract read from the product
RENCONSER: Service contract renewal
MSKCRECON: Modification of an auto created service contract
CREMACCOU: Modify the std sequence number of the customer base
BPRAINCRM9: Adding extra selection criteria in CRM9
SRETRSWIN: act before window validation during transaction progress
MAIAUTO1: Enter the machine installation data
MAIAUTO2: Enter the machine installation data
MACWAUTO: Add info to customer base creation class [M:MACW]
MACAUTOYES: Bypassing a customer base automatic creation
CRMAGD: Add info to loading filters of the CRM planning calendar
HDKAGD: Add info to loading filters of the Customer support plan
SRELOADCPN: Intervene in the LOADCPN loop
SRESAVECPN: Intervene in the SAVECPN loop
DUPLIMAC: Add info to the copy of a base on additional tables
SRELOADMAC: Intervene in the LOADMAC loop
SRESAVEMAC: Intervene in the SAVEMAC loop
CMATRTECRAN/CMATRTGENFEN/CMAONGLET/CMABLOCS/CMACOLFIX/CMACHAMPS
HBP1FILLHST: Add elements to the history
HBP1LOADHBP: Add elements to the history
ADDHEADER: Add headers to CSV files during mass-mailing
WRITEMRE: Complete the values of the CSV files during mass-mailing
GETREPBPR: Assign specific representatives in call campaign
ITNFORCEHOU: Force the start time and intervention duration
CRITCON: Add additional criteria on contract selection
LOAD_ITN: Loading of specific fields in [M:MAC4]
GESMAILOAD: Loading of specific fields in [M: MACW]
TRTSYN script: Time synthesis
HREJOUR entry point
DATPERSYN
HRESEMSYN entry point
UPDRECAP entry point
DATCAR entry point