Request stat group mandatory
This parameter is used to make the entry of statistical groups mandatory or not in the service requests.
Level of localization / Global variable
This parameter is defined at the level Folder. It belongs to Chapter HDK (Customer Support) and the Group SRE (Service request rules), The following parameters are also associated with this chapter and group :
- DEFHDTTYP (Type of consumption / default)
- PITCOVFLG (Priority points/partial cover)
- QREAC (CS reactivity level (days))
- SREASSDEF (Default request assignment)
- SREASSDET (Default request assignment)
- SREDEFCOV (Automatic cover)
- SRENUMAUT (Automatic customer chrono)
The global variable GSRETSIOBY is associated with it.