Customer relation > Marketing > Marketing operations > Call campaigns > Call Campaigns - Implementation
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Call Campaigns - Implementation
Prerequisite
Activity codes
The following activity codes (sorted by type) may have an impact on the way the function operates :
BAC :
No. telemarketers/campaign
Sequence numbers
The sequence numbers used to number the documents managed by this function are :
OPG : Marketing operations
The sequence number assignment function defines the sequence number which is used
Authorizations
This function is object managed. The creation, modification, and deletion operations can be activated or deactivated for a given user. Filters by roles can also be associated with this function.
As data is linked to a site, a filter per site can be activated.
Tables used
The following tables are implemented by the function :
| Table |
Table description |
|---|---|
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AUTILIS [AUS] |
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CALLATTEMP [CTT] |
Call attempt |
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CMARKETING [CMG] |
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DEFVAL [DVA] |
Complex default values |
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HD4CLOB [HD4] |
Commerl reports text files |
|
HD5CLOB [HD5] |
Marketing text files |
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PHONECALL [CLL] |
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PHONING [OMP] |
Phone campaign |
|
SCPASW [SCA] |
Call script responses |
|
SCPQST [SCQ] |
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SCPQSTCND [SQC] |
Routing conditions |
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SCRIPT [SCP] |
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TABCUR [TCU] |