Prerequisite

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

  BAC :  No. telemarketers/campaign

Sequence numbers

The sequence numbers used to number the documents managed by this function are :

  OPG : Marketing operations

The sequence number assignment function defines the sequence number which is used

Authorizations

This function is object managed. The creation, modification, and deletion operations can be activated or deactivated for a given user. Filters by roles can also be associated with this function.

As data is linked to a site, a filter per site can be activated.

Tables used

The following tables are implemented by the function :

Table

Table description

AUTILIS [AUS]

Users

CALLATTEMP [CTT]

Call attempt

CMARKETING [CMG]

Marketing campaign

DEFVAL [DVA]

Complex default values

HD4CLOB [HD4]

Commerl reports text files

HD5CLOB [HD5]

Marketing text files

PHONECALL [CLL]

Call

PHONING [OMP]

Phone campaign

SCPASW [SCA]

Call script responses

SCPQST [SCQ]

Call script questions

SCPQSTCND [SQC]

Routing conditions

SCRIPT [SCP]

Call script

TABCUR [TCU]

Currency table