Escalation history
From the management of the service requests, it is possible to consult the history of the escalations that have been executed.
Prerequisite
Refer to documentation Implementation
Screen management
The escalation history can only be accessed (tool bar menu) if the service request has undergone at least one escalation.
The last of these escalations is directly displayed on the service request, in the management tab.
Header
Field descriptions
Block number 1
| Code (field ESCNUM) |
| Sequence no. (field ESCCOD) |
| Description (field ESCNAM) |
| Category (field ESCCAT) |
| Type (field ESCTYP) |
| Condition (field ESCCND) |
| Service request (field SRENUM) |
| Escalation date/time (field ESCDAT) |
| Time (field ESCHOU) |
| Request assignment (field SREASS) |
| Assignment detail (field SREDET) |
| field SREDETCLA |
Tab Actions
Field descriptions
Grid
| Action (field ESCACTNUM) |
| Description (field ESCACTNAM) |