This parameter is used to select the way the purpose of a call will be loaded by default: from the purpose of a marketing campaign or from the purpose of a call campaign.

Level of localization / Global variable

This parameter is defined at the level Site. It belongs to Chapter CRM (Customer Relation) and the Group CAL (Calls management), The following parameters are also associated with this chapter and group :

  • CLLTYPDEF (Type of call done / default)
  • ROBJCLL (Call goal without telemarketers)

The global variable GCLLCMGOMP is associated with it.

Comments

This parameter concerns those calls generated from call campaigns.