This parameter is used to define a daily call objective applicable to the non telemarketing sales representatives, included in the call distribution procedure.

Level of localization / Global variable

This parameter is defined at the level Folder. It belongs to Chapter CRM (Customer Relation) and the Group CAL (Calls management), The following parameters are also associated with this chapter and group :

No global variable is associated with it.

Comments

This parameter concerns the distribution of the calls.