Control of escalation
This parameter is used to specify the method of starting the escalation execution to be used.
It is possible to authorize the launches exclusively by batch server or by batch server and manual modification of the requests.
Level of localization / Global variable
This parameter is defined at the level Folder. It belongs to Chapter HDK (Customer Support) and the Group ESC (Escalation management), The following parameters are also associated with this chapter and group :
- ESCSETDDAT (Fixed date (escalations))
- ESCSETNDAT (No. days - less current date)
- ESCTYPDAT (Scaling analysis period)
The global variable GESCCTLMOD is associated with it.
Functions concerned
The following functions are associated with this parameter :
Setup > Customer relation > Customer support > Escalations