No. days - Less current date
This parameter is used to specify an end date for the available escalation inquiry, from within the after-sales workbench.
Level of localization / Global variable
This parameter is defined at the level User. It belongs to Chapter HDK (Customer Support) and the Group ESC (Escalation management), The following parameters are also associated with this chapter and group :
- ESCCTLMOD (Control of escalation)
- ESCSETDDAT (Fixed date (escalations))
- ESCTYPDAT (Scaling analysis period)
The global variable GESCSETNDA is associated with it.