Customer Support Reactivity Level (days)
Utilisez ce paramètre pour préciser le délai de résolution maximum applicable par défaut :
- aux demandes de service non couvertes par contrat de service,
- aux demandes couvertes par contrat, mais ne comportant aucune contrainte qualité particulière.
Par défaut, ce délai est fixé à 7 jours.
Level of localization / Global variable
This parameter is defined at the level Folder. It belongs to Chapter HDK (Customer Support) and the Group SRE (Service request rules), The following parameters are also associated with this chapter and group :
- DEFHDTTYP (Type of consumption / default)
- PITCOVFLG (Priority points/partial cover)
- SREASSDEF (Default request assignment)
- SREASSDET (Default request assignment)
- SREDEFCOV (Automatic cover)
- SRENUMAUT (Automatic customer chrono)
- SRETSIOBY (Request stat grp mandatory)
No global variable is associated with it.
Functions concerned
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests