Automatic coverage
Indiquez dans ce paramètre si la couverture d'une demande de service saisie sans parc ni compétence est autorisée ou non.
Level of localization / Global variable
This parameter is defined at the level Folder. It belongs to Chapter HDK (Customer Support) and the Group SRE (Service request rules), The following parameters are also associated with this chapter and group :
- DEFHDTTYP (Type of consumption / default)
- PITCOVFLG (Priority points/partial cover)
- QREAC (CS reactivity level (days))
- SREASSDEF (Default request assignment)
- SREASSDET (Default request assignment)
- SRENUMAUT (Automatic customer chrono)
- SRETSIOBY (Request stat grp mandatory)
The global variable GSREDEFCOV is associated with it.
Functions concerned
The following functions are associated with this parameter :
Customer relation > Customer support > Service requests