Service Requests - Implementation
Prerequisite
Activity codes
The following activity codes (sorted by type) may have an impact on the way the function operates :
ECC : Product version management
LTA : Local taxing
PIT : Points management
Authorizations
This function is object managed. The creation, modification, and deletion operations can be activated or deactivated for a given user. Filters by roles can also be associated with this function.
A filter by access code is performed, based on the field named ACSCOD. If an acess code is given, the inquiry and modification rights are granted according to the reading and writing rights associated with the code of the current user in their function profile.
Other prerequisites
Miscellaneous tables
The following miscellaneous tables are used by the function. They must be populated if necessary :
Miscellaneous table number 9 : Stock movement groups
Miscellaneous table number 14 : Stock Movement Code
Tables used
The following tables are implemented by the function :
Table |
Table description |
---|---|
AOBJET [AOB] |
|
AREPORT [ARP] |
|
ATEXTRA [AXX] |
Texts to translate |
AWINBOUT [AWT] |
Window button dictionary |
AWINBRO [AWB] |
Browser window dictionary |
AWINDOW [AWI] |
|
AWINPAR [AWP] |
Window parameters |
CRMTRS [CTR] |
Entry transaction CRM |
HDKTRS [HTR] |
HDK entry transaction |
HDKTRSVAL [HTV] |
HDK value entry transaction |