Service Contracts - Implementation

Prerequisites

Activity codes

The following activity codes (sorted by type) may have an impact on the way the function operates :

  REC :  Customer sales reps

Inquiry screens

The screens of this inquiry function can be set up (code CON) via the corresponding setup function.

The preset screens delivered as standard are the following :

  ALL : Service contracts full

  STD : Service contracts standard

Tables used

No table is updated through this function which is an inquiry function. But information extracted from the following tables is used :

Table	Table description
BPCUSTOMER [BPC]	Customers
COMPANY [CPY]	Company
CONTCOV [CCV]	Service contracts coverage
CONTSERV [CON]	Service contract
FACILITY [FCY]	Sites
ITMMASTER [ITM]	Products
MACHINES [MAC]	Installed base