Use this function to maintain the Customer table and its associated tables: BPs, Addresses, Contacts and Bank ID numbers. It authorizes the creation, the viewing and the updating of the information belonging to a customer as well as those associated with the BP. A customer is a business partner. As such it is identified in the business partner (BP) table as well as in the customers table.
You can also access this function from the menu or BP management by clicking Customer.
Refer to documentation Implementation
A customer is created with the help of a maximum of eight tabs. Four of these tabs come from the BP record that has previously been created. The tabs that are common to both the BP and Customer records are: Identity, Addresses, Bank ID, Contact. Any modification made on one or more of these common tabs is automatically saved in the BP table. In all cases, all the tabs are accessible at the level of the customer record.
The four tabs common to the BP management and the customer management are described in the BP documentation.
The four tabs that belong solely to the customer management are described below.
Presentation
Use this tab to:
To quickly search for a customer, click Search from the Actions icon available on the Customer field. A window displays where you can:
Click:
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Fields
The following fields are present on this tab :
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This is the category associated with the customer.
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Use this field to activate or deactivate a customer.
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This field is used to enter the code used to identify the customer. It can be entered directly or selected from the Customer table. |
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This is the customer's corporate or company name, not accessible at this level. |
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Presentation
You can interactively validate the EU VAT ID by clicking the EU VAT ID Validation icon.
A message box displays with the validation results. The exact content varies by check result and web service used.
Note: the relevant validation results are stored in a table.
If a previously-validated VAT ID is modified, the Validation check box is cleared.
Validation levels:
A Qualified validation verifies the EU VAT ID and company name and address. All data must be valid.
An Unqualified or simple validation only verifies the EU VAT ID. Note that the EU validation web service performs only unqualified validations.
Address management:
Results are recorded with the original address code.
For the main EU VAT ID, the standard company address is used.
You can manually revalidate IDs using the EU VAT ID revalidation function (EVCBAT).
Note: This field is only available if a web service is identified in the EVCSERVICE – Webservice for EU VAT ID parameter (CPT chapter, VAT group) and the sender's EU VAT ID is set in the EVCCOMPANY—EU VAT ID source company parameter (CPT chapter, VAT group)
See the documentation on BPs for further information.
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Fields
The following fields are present on this tab :
Identity
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This field specifies the customer's company name. |
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BP's acronym. |
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Business partner name. |
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When it is activated, this indicator makes it possible to specify that the BP is a physical person. When it is not activated, it is a corporate body. |
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This code is used to identify amongst other things, the Country of a BP.
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Code controlled in the language table making it possible to define the language of a business partner. |
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Single identification number for the company.
Its entry format depends on the setup carried out at the level of the Country record. In France, this number, assigned by the INSEE on registering a company with the national registrar of companies, contains 9 numbers, is unique and cannot be changed. This is used by all public bodies and the administrations in contact with businesses. |
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This fields displays the SIC code (subject to activity code KFA), according to the French company's activity codification. |
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This is VAT identification number of the buyer. The EU tax number depends on the BP country and the associated check process. |
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This code is used to identify the currency of a site, a BP, etc. Is is controlled in the currency table. |
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This field is used to forbid the user to send marketing mail to the selected customer. |
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Note: This field is only available if a web service is identified in the EVCSERVICE – Webservice for EU VAT ID parameter (CPT chapter, VAT group) and the sender's EU VAT ID is set in the EVCCOMPANY—EU VAT ID source company parameter (CPT chapter, VAT group) Click the Validation action to interactively validate your EU VAT ID. A message box displays with the validation results. The exact content varies by check result and web service used.
Note: Successful validation results are stored in a table. If a previously-validated VAT ID is modified, the Validation check box is cleared. Validation levels:
Address management:
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If a previously-validated VAT ID is modified, the Validation check box is cleared. A message box displays with the validation results. The exact content varies by check result and web service used.
Note: This field is only available if a web service is identified in the EVCSERVICE – Webservice for EU VAT ID parameter (CPT chapter, VAT group) and the sender's EU VAT ID is set in the EVCCOMPANY—EU VAT ID source company parameter (CPT chapter, VAT group) |
Intersites
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This flag is used to specify that this is an inter-sites BP:
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Site code that has to be identified as a BP within the frame of multi-site exchanges. The following data need to be entered:
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Roles
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This field is automatically ticked when the BP is a customer. |
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This field is automatically ticked when the BP is a sales representative. |
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This field is automatically ticked when the BP is a prospect. |
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This field is automatically ticked when the BP is a supplier. |
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This field is automatically ticked when it concerns a miscellaneous BP. |
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This option is used to include a BP among the list of after-sales service providers. An after-sales service provider is an organization that may be called on to conduct an intervention to be carried out for a service request (Repair, advice, audit, quote etc...) For each service provider, it is possible to register their skills, their geographic intervention area, their price list conditions for invoicing. |
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This field is automatically checked when the BP is a carrier. |
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The contractor represents the actual customer for whom a service request is made. |
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See the documentation on BPs for further information.
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Fields
The following fields are present on this tab :
Grid Addresses
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Address code of the business partner (BP). |
Detail
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This code is used to identify the various addresses associated with the managed record (user, company, site, business partner of any description, etc.).
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Specify the information linked to the address. |
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This code is used to identify the country associated with the address. In the Country table, which controls this field, some specific characteristics are used to perform controls on the related information, in particular:
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Title associated to the previous code. |
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This table lists the various address lines. The formats of the title and of the entry are defined in the country table. |
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The postal code, which entry format is defined in the Country table, is used to define the town/city, state/region and the geographical subdivision, if defined for the country. Particular cases: - for ANDORRA, indicate 99130,
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The city automatically suggested is the one associated with the postal code previously indicated. It is also possible to manually enter the name of a town/city: Notes.
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Click this icon to open a mapping site and locate the entered address. |
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This field contains the geographical SDL TEST subdivision corresponding to definition of the postal address. For example, a 'department' for France, and a state for the United-States. The description of the geographic subdivision, as well as the control on the information entry, are defined in theCountries setup. This field is automatically loaded after the postal code and town/city have been entered, based on the Postal codes setup. |
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This field is used to indicate a web site. |
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This free field makes it possible to stock a variable identifier, which can be used for specific processing. |
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When selected, this check box indicates that the address is a default address. Only one of the addresses in the selected record can (and must) be selected. This always corresponds to one of the BP's addresses. |
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Click on this button to send an address to the validation service of Sage Sales Tax (SST) addresses. If this address is found, it is updated with respect to the format of American postal services.
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This box is checked automatically if the address is processed by the validation service of Sage Sales Tax (SST) addresses when the 'Address validation' button is checked. The check box is not selected and cannot be accessed when the address is unknown.
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Telephone
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This field indicates the phone number. Its entry format depends on the country. |
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This field is used to specify the email address of the contact. |
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Presentation
This tab is used to enter the commercial information concerning the selected customer, for example:
This tab also contains two Sales rep fields . These fields are used to assign the sales representative(s) responsible for the customer account. In addition to the principal sales representatives, it is possible to enter sales representatives by role and by the product commercial group. A contextual menu Secondary sales reps, is accessible from either of the two Sales rep fields. A click on this menu opens a new window. As and when new employees become involved in the commercial relationship it is possible to save their identity and their role with respect to the customer and their expertise with the product commercial group. In this fashion, when a customer wants more detail on a particular subject, it is easy to identify the qualified employee for the specific customer details and field concerned.
The Commission category field is used to identify, in the sales rep field, which commission rates must be used by default.
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Fields
The following fields are present on this tab :
Order
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Code making it possible to identify the ABC category of a business partner. |
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Minimum tax excl. amount, expressed in folder currency, below which customer orders cannot be saved. |
This is the folder currency. |
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This information, initialized by the sold-to customer, is used to authorize or not the closure of a line or the order. This information is modifiable on order entry if the transaction allows it. |
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This indicator is designed to define whether a loan of goods for this customer is authorized. |
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This information, initialised by the sold-to customer, is used to prohibit the grouping of several orders in the same shipment. This information is modifiable on order entry if the transaction allows it. |
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These options are initialized by the sold-to customer to specify how the order is shipped. There are three possible values:
This also means that a partial allocation cannot be performed on an order line or order if the stock is insufficient to cover the full line or order: the Allocate partially option must be displayed on the order or in the mass allocation options. When entering the quantity to be allocated to the line or when performing a Manual allocation on the line, a warning message displays if the delivery is partial. Note: When you select Full delivery line or Full order line, you can ignore this warning message and force the partial delivery. |
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This flag determines if the prices of products (sales invoices) and amounts (customer BP invoices) are expressed ex-tax or tax incl. This flag influences the price list search. Only those price lists defined in a mode or those accepting a price conversion will be taken into account. The document price/amount type excludes or includes tax depending on the type defined at customer level. If the supplier is connected with a customer category, this information is initialized by the amount type defined at the level of the field Price type/Amount typeof the category. |
Invoicing
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Flag used to specify if freight must be charged to the customer or if the latter does not have to bear these charges. This exemption can be linked to no conditions at all or to a tax excl. or tax incl. threshold. |
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This information is initialized by the sold-to customer and is used to define the customer's invoicing mode. This invoicing mode is used subsequently to invoice the delivery notes or the direct invoicing orders by regrouping or splitting them. This information is used in the automatic invoicing processes and in the manual invoicing function (where a control is performed with respect to this information). The available invoicing modes and their impact on the delivery invoicing are as follows:
Impact of the invoicing mode on delivery generation: orders with an invoicing mode 1 invoice/order or 1 invoice/completed order will never be grouped on a same delivery. Beside these invoicing modes, there are pieces of information that, if varying from one delivery to the next, prohibit the grouping together of two deliveries. Please refer to the automatic delivery invoicing. The impact of the invoicing modes on the direct invoicing orders is as follows:
Beside these invoicing modes, there are pieces of information that, if varying from one order to the next, prohibit the grouping together of two deliveries. Please refer to the automatic order invoicing. |
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Flag used to define the customer invoicing frequency. |
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Use this field to specify the Invoicing term. This information is optional. |
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Date used as the calculation basis for the open items and which can take the value 'Invoice date' or 'Delivery date'. |
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Sales reps
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Commission category used to select the commission rate of the sales representative record for the commissioning calculation. |
Code of the sales representative associated with the customer and controlled in the sales representative table. The sales representative of the sold-to customer has priority over the sales representative of the ship-to customer. |
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Grid Discounts and charges
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This is the code for the invoicing element. |
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This is the short title for the invoicing element. |
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These are the information relative to the invoicing footer. The invoicing elements correspond to the category of customer used or to the elements set up to be displayed on the customer record if no category has been associated to the customer. |
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This column specifies if this is a percentage, an ex-tax amount or a tax-incl. amount. |
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This is the (customer) currency in which the amount is expressed. |
Text
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This text indicator is used to signal that an order text has been defined for this customer. This text will be used on each order so as to be printed on the order acknowledgment. |
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This text indicator is used to signal that an invoice text has been defined for this customer. This text will be used on each modified invoice. |
Reports
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Flag used to specify whether the acknowledgement of receipts must be printed or not for the orders. |
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This field is used to indicate the reference of a print template listing the reports to use in priority (and the number of copies) with the documents used in commercial management. It is thus possible to specify the reports and to reserve them to some BPs. To enable an electronic invoicing for Portuguese legislation, you must select a PDF print template code or invoice report compatible with Portuguese legislation. The archive destination for the template in PDF format is determined by the EFATPRT – Default destination for EFAT (LOC chapter, POR group) parameter setting. |
Electronic invoice
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Select this check box to send an electronic invoice to the customers who agreed to receive electronic invoices. To activate the electronic invoicing feature, you must select a Print template code of the Archive type.
Please refer to the EFAT communication documentation for further information. |
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You can only a contact with a valid email address linked to the customer record. This field is only available if the Electronic invoice check box is selected. |
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This field is only available when the Electronic invoice check box is selected. The start date determines the beginning of this type of communication. Only the invoices that were posted after implementing this setup will be included in the electronic invoicing process.
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Presentation
Use this tab to enter management information, such as:
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Fields
The following fields are present on this tab :
Miscellaneous
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The customer type can take the following values: Normal or Miscellaneous. |
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The number under which the company is known as a supplier for the customer. |
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This is the rate type (local menu where the standard values are modifiable) used to determine which rate will be used by default to find the posting rate of sales documents. |
Customer relations
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This field is used to qualify the economic activity of the customer with a level of segmentation adapted to the segmentation needs of the commercial team. |
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This field is used to record the commercial channel at the origin of the identification and qualification of a business partner. |
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This field is used to specify the date from which the BP has been a customer of the company.
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Block number 5
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This field displays the total number of tokens credited by the customer as a result of their different orders. |
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This field is used to perform a manual addition of points (tokens) for the customer, independently of the receipt of a sales order. |
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This field displays the total number of tokens credited by the customer as a result of their different orders. |
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You can enter a point debit rule directly for a customer. |
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This option is used to block the tree of rules for debiting points during the analysis of a service request coverage. |
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This field is used to indicate the service contract template that will be automatically offered to the customer each time enough tokens have been accumulated. |
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This field displays the minimum number of tokens necessary for a customer to be offered a service contract.
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Credit
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Select the type of control that you want to apply on the customer credit amount:
The WIP is controlled with respect to the risk BP of the customer. If the risk BP is shared by several customers, it means that the WIP of each customer will be controlled the same way with respect to the risk BP by cumulating the total of the different customers movements.
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Maximum credit amount authorized for this customer. It is used if the customer is declared as ‘Controlled’ in the WIP control field. This amount is expressed in the currency of:
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This is the total credit amount calculated by the system.
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Amount of the insurance subscribed to specialized organisms (sfac and others) for the cover of the customer risk in case of default. This amount is expressed in the folder currency. |
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End date of the insurance subscribed to specialized organisms (sfac and others) for the cover of the customer risk in case of default. |
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The insurance company is declared as a miscellaneous BP. This information field is designed to associate essential descriptive details to the insurance companies (titles, addresses, contacts, etc.). |
Notes
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Click on this icon to display a screen where you can:
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Statistical groups
You can enter a code in order to link a statistical group to the customer. This code is controlled in the table of statistical groups. It can be used in statistics, price list settings, or as a selection criteria in specific automatic processes. |
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Presentation
This tab is used to enter financial or accounting information such as:
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Fields
The following fields are present on this tab :
BPs
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It is the code for the bill-to customer, which is initialized by default with the customer code entered in the header. It is possible to search a customer or several customer grouped under the same criteria by selecting 'Quick customer search'. A list of matching items is generated on tabulating to the next field. |
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This field is designed to indicate an invoicing address code for the selected invoiced customer. It is the default address of the customer. |
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This field is used to enter the pay-by customer code, initialized by default to the customer code entered in the header. The invoice payment schedule will be allocated to this BP. |
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This field is designed to indicate a payment address code for the selected pay-by BP. It is the default address of the customer. |
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Code of the factor proposed as a default value on the invoices for this customer. |
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The group customer code is initialized by default to the customer code entered in the header. |
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Code of the customer on which the WIP control is performed. |
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This field is designed to specify the accounting code of the BP. |
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The account structure is not compulsory data. |
Payment
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Enter the code linked to the current BP by default, and which is used to determine:
When managing this table, it is possible to simulate the calculation rules that will be applied in entry mode. In a multi-company and multi-legislation context, you can set specific information by company, such as: the tax rule, the payment condition, and the default BP discount code. |
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The payment days in the payment terms are replaced by the payment days introduced in the customer record. |
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In this field a predefined unavailable period can be indicated. In this case, the calculated due dates for this customer cannot be in this unavailable period. They are then postponed to the first available date. |
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Enter the code linked by default to the current BP, which is used to identify the early discount and late charge rates (up to 12). These rates will be applied to a payment depending on a number of early or late days compared to the due date. In a multi-company and multi-legislation context, you can set specific information by company, such as: the tax rule, the payment condition, and the default BP discount code. |
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Reminder group with which the customer is associated. The reminder group is used to define a group of management rules that are applicable during the launch of the reminder letters. |
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Type of reminder process for the customer.
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Minimum amount below which reminder letter is not issued for this customer. |
This field displays the currency of the reminder threshold, based on the value of the CURSHRFLD - Common field currency parameter. |
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Flag used to determine the frequency of the open item statements for this customer. |
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Click Credit card button to open the Payment gateway customer data window. Use this function to add and maintain multiple payment cards for a customer. This field is available if the activity code SEPP - Credit card integration is activated. |
Taxes
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A tax rule represents the tax territoriality principle, in other words, the calculation rules to be applied to determine the tax amount. In a multi-company and multi-legislation context, you can set specific information by company, such as: the tax rule, the payment condition, and the default BP discount code. |
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This field is designed to enter the number assigned to the tax exemption. |
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Once checked, this box is used to specify that the provincial taxes must be applied to the selected customer. |
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If this box is checked, the customer is subject to VAT. This box is checked by default when the BP country is Belgium. |
Grid Analytical
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The dimension types that are preloaded in the gid match the default dimension types associated with the 'Customer' base data. |
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The setup determines whether the analytical dimensions can be modified. These are initialized in compliance with the default dimension setup.
In creation mode, as in modification mode, if an order line has been entered and the project code is modified, analytical dimensions are not reset. |
Grid Regional taxes
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This fields is designed to specify the provinces for which provincial taxes exist. |
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This is the title of the province. |
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This field is used to define whether the tax applies upon entry in the region, upon exit, or always. |
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This fields is designed to specify if the customer is a tax collector for this provincial tax. |
Grid Cash VAT (Portugal)
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Ce champ est saisissable uniquement si les conditions suivantes sont remplies :
Il permet d'indiquer si le client est soumis ou non à l'article 23 de la loi 71/2013 portant sur le régime de TVA. Lorsque c'est le cas, toutes les factures émises pour ce client suivent, une fois payées, une procédure spéciale au niveau du règlement. Ces règlements doivent, en effet, faire l'objet d'une déclaration fiscale. Il est donc nécessaire de délivrer au client un avis de règlement spécial détaillant les montants de TVA par niveau de taxe). |
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Ce champ est obligatoire lorsque le client est soumis à l'article 23 de la loi 71/2013 portant sur le régime de TVA. |
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Ce champ est saisissable uniquement lorsqu'une date de début est renseignée. |
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Presentation
This tab is used to enter the information concerning the ship-to customer(s) attached to this customer (each ship-to customer corresponds to a line in the left list of the tab, and is identified by means of a previously defined address code in the Addresstab, the right hand section of the screen gives the detailed characteristics of the delivery point).
The following information can be defined in this tab:
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Fields
The following fields are present on this tab :
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Use this field to codify the shipping address of the ship-to customer. |
Block number 2
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This check box is used to specify if the delivery address is active or not. |
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It is the code for the delivery address unavailable in this context. |
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Description of the address (for internal usage). For instance: temporary address, principal warehouse address... |
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This code indicates the language of the delivery address, used in the reports linked to this delivery. |
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This check box is selected to indicate that this is the default customer. |
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It is the company name for the delivery address mentioned in both fields. |
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It is the company name for the delivery address mentioned in both fields. |
Miscellaneous
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Enter the tax rule associated with the ship-to customer. This tax rule is controlled in the table of tax rules. When creating a sales document, the tax rule applying to the delivery address is suggested by default, if this address uses a specific tax rule. |
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Enter the Entity/use code to calculate the precise tax amount for the customer. This tax code is compatible with the Avalara system and makes it possible to determine the customer type for fiscal purposes. This field is available for all countries. The Entity/Use code can be entered for any delivery address when a document is being processed for a country that is tax-exempt. When the Calculate all
documents connection with SST is set to No and
an Entity/use code is entered, the document is exempt from tax and not subject to processing costs. |
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Enter the codes of the sales representative associated to the delivery address and controlled in the sales representatives table. |
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Enter the codes of the sales representative associated to the delivery address and controlled in the sales representatives table. |
Text
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Delivery
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This is the storage site code from which the customer is generally delivered. This site, which is controlled in the site table, must be identified as a warehouse. This information can only be accessed if the order is of the inter-company or inter-site type. It is used to indicated which shipping site will be used by the sales company that the inter-site/inter-company supplier identified. It will then serve to initialize the shipment site for each line of the purchase order. It is mandatory in this context. The shipment site is initialized by order of priority, as follows:
If after this search, the site is still not identified, you must then manually enter it. A control is applied to check if the entered site belongs to the same company as the supplier site and if the site is a storing site. The Actions icon is used to view all the sites available for selection. Specificities linked to automatically-generated purchase orders: if the shipment site is still not identified after the execution of the previous steps, the shipment site is initialized using the first warehouse site found, in alphabetical order, in the list of storage sites for the company identified by the supplier. When generating the corresponding sales order, the shipping site of the sales order header is equal to the site defined here. |
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This is the storage site code where the customer is generally delivered. |
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Name of the location where the products will be transferred to when validating a loan delivery (location change) to identify the loan products. |
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In this field, enter a location by subcontract supplier address (where the supplier is defined as a customer). This location must be of the Sub-contractor type and will be used for sub-contractor deliveries.
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Number of the round, controlled by a local menu. |
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In this field, specify the delivery priority (Normal, Urgent, Very urgent). The priority is used to classify orders during the delivery preparations. The order lines applying to non-deliverable products are not impacted by this information. |
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Enter the code used to define the information related to the transport and delivery. This code is managed in the table of delivery methods. |
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Enter the delivery lead-time for this customer, expressed in a number of days. This lead-time is used to calculate the shipment date according to the delivery date requested by the customer. |
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This code identifies the carrier in charge of the carriage to determine the costs linked with the goods transportation at the customer. |
Reports
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This box, when ticked, is used to specify that the delivery notes must be edited for this customer. |
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This box, when ticked, is used to specify that the picking tickets must be edited for this customer. |
Work days
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Flag used to specify whether this day of the week is considered as worked for this customer. |
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Use this code to specify the unavailability periods of the Business Partner (e.g. leave). During the order process, the delivery date is automatically carried over to the first available date. This code is controlled in the table of unavailable periods. |
Incoterm
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The Incoterm codes, set by the International Chamber of Commerce, seek to standardize the terms the most used in the international commerce by defining the respective responsibilities of the seller and the buyer agreed upon on establishement of the sales contract by a unique word similarly understood throughout the world. The Incoterm code, controlled in Incoterm table is used in the INTRASTAT file (Exchange of goods declaration). It can also be used to define the price lists. |
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It is the city associated to some types of incoterm. For instance: FOB Le Havre. A selection window is used to choose a city listed in the system. It is however possible to enter a city that is not listed. |
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The forwarding agent field is used to identify a BP appointed by the consigner or the consignee to ensure the continuity of the carriage when the goods must undergo several successive carriage steps. The forwarding agent is controlled in the carriers table. The forwarding agent and their address will be used in the Customs document file to declare the flows of goods between the address of the forwarding agent and that of the consignee or between the address of the forwarding agent and that of the consignee. This can especially be the case when goods are exported and the customs statements are handled by a forwarding agent from another EU country. Customs documents must be filed for the good to be transferred in this other EU country. |
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This is the address code of the forwarding agent. It is initialized with the default address of the BP corresponding to the forwarding agent. This address is used to determine whether a Customs document must be filed for this flow. |
EU VAT no.
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This is the VAT identification number of the buyer. |
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This field is subject to the Exchange of goods declaration (Intrastat). This increase coefficient is used in the Intrastat declaration for the exchange of goods. It is used in supplier invoices and applied to the fiscal value of the product line to obtain the statistical value. |
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A transport location must be specified in the EU exchange declaration. It is combined with the Incoterm code in order to determine the delivery conditions referring to the sales contract terms that specify the respective obligations of the buyer and seller.
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This function is used to enter a text that will be carried forward to each picking ticket involving this ship-to address. The SALTEXPRP parameter is used to specify the assignment of this text.
Use this function to enter a text that will be used on each packing slip related to this ship-to address. The SALTEXDLV parameter is used to specify the assignment of this text.
This menu is used to view the market sector associated with the address code of the ship-to customer, as a function of a sector code.
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Use this tab to record the bank ID documents and associated paying banks. The entry format for these Bank ID numbers depends on the country where the bank is based.
The information related to the international transfers is accessible by the record mode, usually the intermediate bank. An intermediary bank is often used in commercial relationships with non-western countries at the request of the BP or issuing banks.
If the conditions are met, the Enter local BID window is automatically displayed upon leaving the Country field, where you can enter the bank information in the local format. Please refer to the details on the Enter local BID window.
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Fields
The following fields are present on this tab :
Grid Bank details
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This field specifies the address code of the bank ID number, controlled in the address codes of the managed entity (company, site, customer, supplier, etc.). This address code is used to define the default bank ID number in payment contexts where an address is known. |
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This code is used to identify the country associated with the bank account. The country table, containing this code, gathers information that is useful to perform controls, and namely:
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The IBAN is an internationally agreed standard of identifying bank accounts in a structured format.
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This number identifies the bank account of a given bank, for a given country. For the entry of the Bank ID number to be correct, it is necessary to predefine the entry format in the Country table and to activate the option IBAN management for those countries supporting the IBAN format.
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This field indicates that the Bank ID number is used by default for payments (in the absence of a more precise rule). |
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This code is used to identify the currency associated with the bank account. It is recommended to use the ISO coding during the creation of a new currency. |
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This field requires the KSW – Swiss localization activity code to be active. You use it to enter the ISR customer number for the given bank account. This number is used for payments with ISR number (inpayment slip with reference numbers). For suppliers, the ISR customer no. is also used to search for a matching BP account if support for ISR code line entry on purchase invoices is active in the SWIPURBVR - Swiss ISR usage purchasing parameter (LOC chapter, SWI group).
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This field, which is mandatory for payments, defines the paying bank related to the account number. The first line contains the name of the bank. |
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This field identifies the bank account's beneficiary (physical or moral person). |
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To perform the automatic processing of payment requests, the sender's bank needs the BIC code of the recipient's bank. This code is an ISO identifier managed by the international banking system, and namley the SWIFT system, the Society for Worldwide Interbank Financial Telecommunication. The BIC code is the only standardized bank identifier at international level. All banks can have a BIC code, even if they do not belong to the SWIFT network. The BIC code can be comprised of 8 to 11 characters. In both cases, the first 8 characters of the BIC code generally designate the bank's head office and are structured under the form BBBB PP AA, which correspond to the following information :
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In some commercial exchanges, upon the request of Business Partners or payment issuing banks, an intermediary bank is sometimes used. For that purpose, the identifiers of this bank must be entered (BIC code, paying bank, country). This information remains optional (it does not need to be entered if no intermediary bank is mandatory). |
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Use this window to enter the bank information in the local format. The information entered is then automatically recovered in the fields of the 'Bank ID number' tab.
This window automatically opens when leaving the Country field, but only if the following conditions are met:
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Presentation
On this final tab, you can list the contact persons for the BP in the contacts table. It is also necessary to assign which of the contacts is used as the default contact.
To add a new contact:
The management of contacts, from the Contacts function, ensures that each individual record is unique. A contact with a particular role can be recorded as one Contact amongst many business partners. Based on the record of one contact, you can indeed create relationships across records, provided they have a Contact tab.
However, a contact can only be recorded as a person or individual. Only identification information such as the last name, first name, date of birth are common to the contact (relationship) record and to the details entered at the general contact level.
Other information such as the address, email address, landline number and fax number are managed separately between the relationship contact and each one of his/her contacts. At the 'relationship' contact level, the information is considered as being personal; at the general contact level, the information is considered as being professional.
For further examples, see the documentation of the Contacts function.
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Fields
The following fields are present on this tab :
Grid Contacts
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Each contact associated with the record is identified by a unique key, which is used to share contacts common to several records. This code defines the unique key in the contact record. This key can be manually assigned or if it is not entered, it can be defined via the CCN sequence number counter. By default, this counter is constructed of a sequence number made up of 15 characters. To ensure the correct functioning of the Contact object, it is strongly advised to conserve these standard characteristics. |
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Indicate the family name of the contact. |
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Each contact associated with the record is identified by a unique key, which is used to share contacts common to several records. This code defines the unique key in the contact record. This key can be manually assigned or if it is not entered, it can be defined via the CCN sequence number counter. By default, this counter is constructed of a sequence number made up of 15 characters. To ensure the correct functioning of the Contact object, it is strongly advised to conserve these standard characteristics. |
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This field associates a closing sentence with a contact's family name. |
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Indicate the family name of the contact. |
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First name of the contact. |
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This field specifies the position of the contact to choose from a pre-defined list. |
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This text field indicates the department to which the contact is attached. |
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This field, used for information purposes, makes reference to the codes entered in miscellaneous table 906. |
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This fields specifies the language of the contact. |
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Birthday of the contact, only present for information reasons. |
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The value of the contact's address code, controlled in the address codes of the supported entity ( Addressestab), is for information purposes only. This code is used to link the contact to one of the addresses of the relevant entity. |
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Title associated to the previous code. |
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This field is used to specify the email address of the contact. |
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This field indicates the phone number. Its entry format depends on the country. |
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This field specifies the fax number where the entry format is identical to that of the telephone and is dependent on the country. |
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This field indicates the mobile phone number with an entry format that depends on the country. |
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This indicator is designed to specify that the contact cannot be selected in a mailing. |
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When this box is checked, the selected contact becomes the default contact. |
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By default, the following reports are associated with this function :
BPC1 : Customer record
BPCOSTCTL : Customers with authorized credit exceeded
BPCUSTOMER : Customer list
This can be changed using a different setup.
This menu is used to enter a text that will be printed by default in the order acknowledgments for this customer (see the SALTEXORD parameter).
This menu is used to enter a text that will be printed by default on the invoices for the customer (see the SALTEXINV parameter).
This menu is used to display the interrogation windows that give access to the detail of the information linked to the financial risk and notably the non-expired drafts/bills:
The non-expired drafts/bills (remembering that three distinct draft/bill portfolios can be managed: this point is defined in the setup of the payment transactions. When an intermediate posting is performed, it is necessary to define in the Steps tab, if a draft is updated and, if yes, which draft (for draft number 1).
Non-expired drafts for portfolio number 2 (see Non-expired draft 1).
Non-expired drafts for portfolio number 3 (see Non-expired draft 1).
This function is used to view the detail of the doubtful payments if they exist.
This function is used to view the postponements detail if certain drafts are postponed.
This function is used to view the list of quotes for the customer currently being viewed (with filtering criteria on the company, the site, the customer, the converted quotes, non-converted...). For more information see the Quote inquiry function.
From each line displayed, there is the possibility to access via a tunnel to each quote.
This function is used to inquire the quote lines for this customer.
This function is used to view the list of orders for the customer being viewed (with filtering criteria on the company, the site, the customer, the order category, the shipped orders, open orders...). For more information see the Order inquiry function.
From each line displayed, there is the possibility to access via a tunnel to each order.
Use this function to inquire the order lines for this customer.
This function is used to view the shipments for the customer currently being viewed (with filtering criteria on the company, the site, the customer, the shipment type, the confirmed shipments, non-confirmed...). For more information see the Shipment inquiry function.
From each line displayed, there is the possibility to access via a tunnel to each shipment.
This function is designed to inquire the quote lines for this customer.
This function is used to view the list of invoices for the customer currently being viewed (with filtering criteria on the company, the site, the customer, the validated invoices, non-validated...). For more information see the Invoice inquiry function. The BP invoices are also displayed in this inquiry.
From each line displayed, there is the possibility to access via a tunnel each invoice.
This function is designed to inquire the quote lines for this customer.
This function is used to view the customer account (all the control accounts together by default). For more information see the Account inquiry function.
From each line displayed, there is the possibility to access via a tunnel each accounting document.
This function is used to access via a tunnel to the Customer base function by filtering the Customer base records relative to the customer. See Customer base management.
This function is used to view the entire installed customer base for a specified address.
This inquiry gives direct access to a customer base object, whilst benefiting from a left list filtered with respect to the selected customer code and address.
This function is used to view the entire customer base as a function of precise criteria.
This inquiry gives access to a criteria selection screen, for such criteria as the company code, the site code, the address code for the selected customer as well as an aggregation criteria.
The aggregation criterion is used to specify the information on which the aggregation will be carried out. The product reference in the customer base is recovered as the default aggregation criterion.
The [Search] button is used to launch the inquiry according to the retained criteria.
The BP situation function is designed to give a global situation of the customer from the point of view of its due dates, the elements composing its financial and commercial credit levels and the last operations carried out by this customer.
The BP situation function is designed to give a global situation of the customer from the point of view of its due dates, the elements composing its financial and commercial credit levels and the last operations carried out by this customer.
for the risks analyzed, the user is directly set on the information relative to the customer financial risk.
The BP situation function is designed to give a global situation of the customer from the point of view of its due dates, the elements composing its financial and commercial credit levels and the last operations carried out by this customer.
When inquiring the last operations, the user is directly set on the information relative to the customer financial risk.
This function is used to access the aged balance for this customer at this date.
This function is used to define if the current customer is an internal customer or actually a customer of one of our order givers or even both at the same time. If the current customer is internal, the Internal customer tick box must be ticked. If the current customer is not an internal customer, the user must enter the list of order givers for which this BP is a customer.
The order giver field is used to enter the name of the order giver via a selection list containing only the BP that are of the type order giver.
This function is designed to inquire the market sector associated to the address code in the customer record as a function of a sector code.
This function is used to access the points debits points debit rule currently in use for the customer. It is possible to manage both the contractual rules and the additional points debits.
This function is used to view all the Pre-sales and After-sales activity for the current customer. The actions carried out are sorted from the most recent to the oldest, whilst the actions to be carried out are sorted in the opposite direction.
All the following record types are grouped within this history:
A contextual menu Detail is available on each line in the grid. This is used to access the complete record for each action displayed in the history.
This function is designed to directly access the projects object.
The access via this function is designed to obtain in the left list the processed projects for the current customer.
If the user uses the New button, the project will be pre-loaded with the customer information.
It is possible to plan an appointment/meeting from a customer record. The information relative to the customer is automatically initialized if an appointment is created with this function.
The appointments displayed in the different left lists are those related to the customer.
It is possible to plan a call from the customer record. It will be by default an out-going call. The information relative to the customer is automatically initialized if a call is created with this function.
The calls displayed in the different left lists are those relative to the customer.
It is possible to plan a task from a customer record. The information related to the customer is automatically initialized if a task is created with this function.
The tasks displayed in the different left lists are those relative to the customer.
This function is designed to directly access the quotes object.
The access via this function is designed to obtain in the left list only the quotes carried out and remaining to be carried out for the current customer.
If the user uses the New button, the quote will be pre-loaded with the customer information. It is then considered that what is being carried out is a quote.
This function is designed to directly access the orders object.
The access via this function is designed to obtain in the left list only the orders carried out and remaining to be carried out for the current customer.
If the user uses the New button, the order will be pre-loaded with the customer information. It is then considered that what is being carried out is an order.
This function is designed to directly access the invoices object.
The access via this function is designed to obtain in the left list only the invoices carried out and remaining to be carried out for the current customer.
If the user uses the New button, the invoice will be pre-loaded with the customer information. It is then considered that what is being carried out is an invoice.
This function is designed to directly access the appointments object.
The access via this function is used to obtain in the left list only those appointments carried out and remaining to be carried out for the current customer.
If the user uses the New button, the appointment will be pre-loaded with the customer information. It is then considered that it is an appointment that is carried out.
This function is designed to directly access the calls object.
The access via this function is used to obtain in the left list only those calls carried out and remaining to be carried out for the current customer.
If the user uses the New button, the call will be pre-loaded with the customer information. It is then considered that it is an outgoing call that is carried out.
This function is designed to directly access the tasks object.
The access via this function is used to obtain in the left list only those tasks carried out and remaining to be carried out for the current customer.
If the user uses the New button, the task will be pre-loaded with the customer information. It is then considered that it is a task that is carried out.
This function is designed to directly access the projects object.
The access via this function is designed to obtain in the left list the processed projects for the current customer.
The user accesses the function directly in creation mode and the project will be pre-loaded with the customer information.
It is possible to save a service request from a customer record.
Access via this function is used to obtain in the left list only those service requests concerning the current customer.
If the user uses the New button, the service request will be pre-loaded with the customer information.
It is possible to save a warranty request from a customer record.
Access via this function is used to obtain in the left list only those warranty requests concerning the current customer.
If the user uses the New button, the warranty request will be pre-loaded with the customer information.
It is possible to save a service contract from a customer record.
Access via this function is used to obtain in the left list only those service contracts concerning the current customer.
If the user uses the New button, the service contract will be pre-loaded with the customer information.
In addition to the generic error messages, the following messages can appear during the entry :
The error messages about the tabs that are common to both the BP management and the customer management are described in the Business partnersdocumentation. The error messages carried by the tabs that belong solely to the customer management are listed below.
Non-existent address code
This message appears if the address code entered for the ship-to customer is not defined for this business partner.