Customer Returns - Implementation
Prerequisite
The imports on customer returns are not managed in standard mode.
Activity codes
The following activity codes (sorted by type) may have an impact on the way the function operates :
Dependent activity codes
These codes are never entered in folder management, because their value is calculated :
DKS (Electronic signature), KAG (Argentinean localization), RE1 (Sales rep 1), RE2 (Sales rep 2), SLO (Management by sub-lots), SP1 (Sales charge / discount 1), SP2 (Sales charge / discount 2), SP3 (Sales charge / discount 3), SP4 (Sales charge / discount 4), SP5 (Sales charge / discount 5), SP6 (Sales charge / discount 6), SP7 (Sales charge / discount 7), SP8 (Sales charge / discount 8), SP9 (Sales charge / discount 9).
Functional
DEB :
EU exchange declaration
ECC :
Product version management
EDIX3 :
Paperless document exchange
EMP :
Location management
LOT :
Lot management
LPN :
Internal container management
LTA :
Local taxing
NCS :
Non-conformance
PAL :
Stock identifiers
PJM :
Project management
PREPM :
Prepayment invoice management
SEPP :
Credit card integration
SER :
Serial number management
SMI :
Integrale migration
WRH :
Warehouse management
Sizing
ANA :
No. of analytical dimensions
REP :
Sales reps
SFI :
Max. no. entered inv. elts
SFL :
No. invoice elts distributed
SPR :
Maximum sales charges/discount
SRH :
Number of sales return lines
STC :
Sales statistical groups
STI :
Product statistical groups
Localization
KPO :
Portuguese Localization
KUS :
Localization USA
General parameters
The following general parameters may change the way the function is working :
Inventory
FEALOTLEV (defined at level Folder) : Characteristic level of lot
LOCSUG (defined at level Site) : Suggested locations
STOTRACE (defined at level User) : Stock update trace level
Common Data
CODECATCLI (defined at level Folder) : Customer category
CTLOPPCOD (defined at level Folder) : Project code control
NCSDOCCRE (defined at level User) : Non-conformance creation mode
Sales
SAUZRET (defined at level User) : Return modification
Sequence numbers
The sequence numbers used to number the documents managed by this function are :
SRH : Sales Returns
The sequence number assignment function defines the sequence number which is used
Accounting interface
Default dimensions
The default dimensions sections assignment is performed through the following codes :
(defined at level Company)
SRD (All companies ) : Sales Return line
STKSRT (All companies ) : Customer Return stock mvt
SRH (All companies ) : Return header
Authorizations
This function is object managed. The creation, modification, and deletion operations can be activated or deactivated for a given user. Filters by roles can also be associated with this function.
As data is linked to a site, a filter per site can be activated.
The following options can be activated or deactivated for each user :
Stock txn modification
Entry Transactions
This function is managed with entry transactions which can be set up.
A standard transaction is suggested when installing the software. A setup function is used to modify this standard transaction or create new personalized transactions. This setup essentially exists to specify some functional characteristics of the transaction and display as well as the default loading for certain fields.
Other prerequisites
Miscellaneous tables
The following miscellaneous tables are used by the function. They must be populated if necessary :
Miscellaneous table number 7 : Return reasons
Miscellaneous table number 9 : Stock movement groups
Return types
The management of returns requires the prior setup of Return types which are associated with a functional category and sequence number counters.
Tables used
The following tables are implemented by the function :
|
Table |
Table description |
|---|---|
|
AVALNUM [AVN] |
Sequence number values |
|
BPARTNER [BPR] |
|
|
BPCUSTMVT [MVC] |
Customer transactions |
|
BPCUSTOMER [BPC] |
|
|
BPDLVCUST [BPD] |
|
|
CPTANALIN [CAL] |
Analytical accounting lines |
|
ITMBPC [ITU] |
|
|
ITMCATEG [ITG] |
|
|
ITMFACILIT [ITF] |
|
|
ITMMASTER [ITM] |
|
|
ITMMVT [ITV] |
Product-site totals |
|
ITMSALES [ITS] |
|
|
ITMWRH [ITW] |
|
|
LPN [LPN] |
|
|
SDELIVERY [SDH] |
|
|
SDELIVERYD [SDD] |
Delivery detail |
|
SORDER [SOH] |
|
|
SORDERP [SOP] |
Sales orders - price |
|
SORDERQ [SOQ] |
Sales orders - quantities |
|
SRETURN [SRH] |
Sales return header |
|
SRETURND [SRD] |
Sales return detail |
|
STOCK [STO] |
Stock |
|
STOCOST [STP] |
Stock FIFO cost |
|
STOJOU [STJ] |
Stock journal |
|
STOLOC [STC] |
Locations |
|
STOLOT [STL] |
Lot numbers |
|
STOSER [STS] |
Serial numbers |
|
TABCONTAINER [TCTR] |
|
|
TABSRHTYP [TRE] |
|
|
TABSTORUL [SRU] |
Stock management rules |
|
TABUNIT [TUN] |
|
|
WAREHOUSE [WRH] |