Service Responses - Implementation
Prerequisite
Activity codes
The following activity codes (sorted by type) may have an impact on the way the function operates :
Dependent activity codes
These codes are never entered in folder management, because their value is calculated :
DEBR (Intrastat state/region), KAG (Argentinean localization), PBDPO (Payment balance declaration), SLO (Management by sub-lots).
Functional
CCN :
Concessions
CFG :
Configurator
CFOM :
Cash forecast management
CSL :
Consolidation
DEB :
EU exchange declaration
ECC :
Product version management
EFAT :
EFAT connector
EINV :
Electronic invoice
ELINV :
Electronic invoice ZAF
EMP :
Location management
EORI :
EORI identification
FAS :
Asset folder
FCT :
Factoring management
FOA :
Food allergens
FUP :
Reminder and late payment mana
LND :
Loan management
LOT :
Lot management
LPN :
Internal container management
LTA :
Local taxing
MWM :
Weighing stations
NPI :
Product design
PIT :
Points management
PJM :
Project management
PLM :
PLM - X3 interface
PPT :
Prospect management
PRCSL :
Pre-consolidation
RVM :
Routing version management
SAFT :
SAF-T
SER :
Serial number management
WRH :
Warehouse management
Sizing
ANA :
No. of analytical dimensions
NDL :
Default no. of locations
NUC :
Number of packing units
REC :
Customer sales reps
SFI :
Max. no. entered inv. elts
SHD :
Consumptions(after-sales serv)
STC :
Sales statistical groups
STI :
Product statistical groups
STO :
Contracts statistical groups
STR :
Statistical groups Requi.
Localization
KBE :
Belgian localization
KDE :
German localization
KFR :
French localization
KIT :
Italian localization
KPO :
Portuguese Localization
KSP :
Spanish localization
KUS :
Localization USA
KZA :
South-African localization
General parameters
The following general parameters may change the way the function is working :
Customer Support
AUSHDKA (defined at level User) : After-sales employee
AUSHDKC (defined at level User) : Filter on actions
Sequence numbers
The sequence numbers used to number the documents managed by this function are :
ACT : Sales Activity
The sequence number assignment function defines the sequence number which is used
Accounting interface
Default dimensions
The default dimensions sections assignment is performed through the following codes :
(defined at level Company)
HDTITN (All companies ) : Actions on service requests
STKHDT (All companies ) : Service Requests Consumption
Authorizations
This function is object managed. The creation, modification, and deletion operations can be activated or deactivated for a given user. Filters by roles can also be associated with this function.
As data is linked to a site, a filter per site can be activated.
The following options can be activated or deactivated for each user :
Stock txn modification
Entry Transactions
This function is managed with entry transactions which can be set up.
A standard transaction is suggested when installing the software. A setup function is used to modify this standard transaction or create new personalized transactions. This setup essentially exists to specify some functional characteristics of the transaction and display as well as the default loading for certain fields.
Other prerequisites
Miscellaneous tables
The following miscellaneous tables are used by the function. They must be populated if necessary :
Miscellaneous table number 407 : Service nature
Tables used
The following tables are implemented by the function :
|
Table |
Table description |
|---|---|
|
ACTIV [ACV] |
|
|
ATABDIV [ADI] |
|
|
AUTILIS [AUS] |
|
|
BPARTNER [BPR] |
|
|
BPCUSTOMER [BPC] |
|
|
CONTACT [CNT] |
Contacts |
|
CONTACTCRM [AIN] |
|
|
CONTCOV [CCV] |
Service contracts coverage |
|
CONTSERV [CON] |
|
|
DEFVAL [DVA] |
Complex default values |
|
FACILITY [FCY] |
|
|
HD2CLOB [HD2] |
Actions text files |
|
HD6CLOB [HD6] |
CRM mini text files |
|
HD7CLOB [HD7] |
Aft-ss srv cons txt files |
|
HDKTASK [HDT] |
After-sales serv. consumption |
|
HDKTASKINV [HDI] |
Consumptions to be invoiced |
|
INTERVEN [ITN] |
Service response |
|
ITMFACILIT [ITF] |
|
|
ITMMASTER [ITM] |
|
|
ITMSALES [ITS] |
|
|
MACHINES [MAC] |
|
|
PITCOUNT [PCT] |
Point counter |
|
RESOURCES [RSS] |
Resources |
|
RESRES [RRS] |
|
|
SERREQUEST [SRE] |
|
|
SOLUTION [SOL] |
|
|
SPRICLINK [SPK] |
Sales price list search |
|
SREMAC [SRM] |
Base concerned |
|
SREMACCPN [SRN] |
Components concerned |
|
TABCOUNTRY [TCY] |
|
|
TABUNIT [TUN] |
|
|
TEXCLOB [TXC] |
Text files |
|
UNITOFTIME [UOT] |
Unit of time |