Returns

The site code is initialized by default to the storage site code associated with the connected user. Click the selection window from the Actions icon to select a site from the user’s list of authorized sites.
There is no restriction on the sites, namely to authorize the return of the products that are not managed in stock at sites that do not have a warehouse role. This can be the case for instance for miscellaneous supplies.
At this stage, the Receipts selection panel is dynamically initialized making it possible to choose the receipts or receipt lines to be processed. You can add filters in the return header or in the Picking criteria window to restrict the list of suggested receipts.

The return date is initialized by default to the current date. This date is then considered to be the transaction date for the stock transactions generated during return confirmation.
A check will be carried out with respect to the period file in order to ensure that the transactions can be carried out on this date (Stock closure concept).
In addition, it is possible to enter a return date that is later than the current date in order to prepare a return in advance.
This return cannot be validated while the return date is later than the current date.

The information in this field cannot be modified. It indicates if the return is inter-company or inter-site.

A supplier return is systematically considered as inter-site or inter-company if the supplier is identified as a site. The difference depends on whether the supplier site belongs to the same legal company as the return site. If the sites belong to different legal companies, the return is inter-company. If not, it is inter-site.

If the return is inter-company, the inter-site check box is also activated. This is also the case for all purchase documents.

To perform this type of supplier returns, you first need to assign roles to each set up site:

• The supplier linked to the return must be defined as a sales site on the Management section of the Supplier record: click the inter-site check box and assign a sales site to this supplier. It is advised for readability reasons to associate a supplier code to the site code).
• The return site must be entered as the receipt site with a delivery address of a customer identified as the purchase site.

An inter-site or inter-company return will follow the standard process, but if the return if for an inter-site supplier (site of the same company), it cannot be subject to a credit memo.

The validation of such a return, in addition to the actual issue of the stocks (reduction in the physical stock) and the creation of the issue transactions in the stock journal, updates the stock totals In transfer (for the site carrying out the return) and In transit for the site expecting the return. These totals will be decreased once the receipt of the return will have taken place.

When a return of this type is confirmed, it can become the object of a customer return at the shipment site at the origin of the receipt being the object of the supplier return. A direct supplier return can be subject to a customer return and saved on the site, which is determined as follows (in order of priority):

• Usual shipment site belonging to the same company as the supplier, from the list of shipment addresses considered as the receipt site for the return site.
• Site identified for the supplier, if this site is used for storing.
• First storage site in alphabetic order for the sites of the company identified by the supplier.

During a customer return for an inter-site or inter-company supplier return, the stock information will be automatically taken from the supplier return (lot, sub-lot, serial number).

Return number that allows the return to be identified in a unique way. This number is generated automatically upon each creation according to the sequence number counter setup associated with this type of document.

This is the code of the buyer responsible for the return. When the filter by buyer is active (see the BUYFLT parameter), the return can only involve the products managed by this buyer.

This is the supplier involved in the return.
When this information is entered, the selection list concerning the receipts can be restricted to those concerning this supplier.
This means a supplier identified as a return site can be of the inter-site or inter-company type depending on the site carrying out the return.
From this field, you can:

• Click the Actions icon to select a supplier from the list of active suppliers;
• Access, based on your user authorizations, the Supplier record and create a supplier (if necessary).

The presence of this box is subject to the activity code WRH.
Movement warehouse, suggested by default for all the document lines.
It must be entered if it is defined as mandatory at the level of the entry transaction.
It is loaded in priority with the warehouse defined for the user. If it fails to be set up at user lever, it is initialized with the warehouse defined, by default, at site level for this type of movement.

Use this field to enter a project code.
The management of this code depends on the value of the CTLOPPCOD - Mandatory project control parameter (TC chapter - MIS group).

• When the value is No, it may be a code selected freely.
• When its value is Yes, an existence check is systematically applies to the entered project code.
  You can use the Selection icon to display the list of available project codes.

The management rules of this field are based on the PJTSNGDOC - One project by document- parameter (TC chapter, MIS group).

• When this parameter is set to Yes, the management of multiple projects is prohibited.
  The project code is always the same on the document header and on the lines.
  The project code entered on the header is used to filter the receipts suggested in the picking list. If no project code is entered, it is automatically loaded with the project code of the first selected receipt.
  If you modify the document header project code, this code is automatically used on all the lines.
  
• When this parameter is set to No, the management of multiple projects is authorized.
  In direct creation, the project code you enter on the document header is used to initialize the project code of the document lines and can be modified.

If you modify the header project code, a dialog box opens and suggests to transfer this code to the lines of the document, according to the following options:

• Yes: the project code is transferred to all lines.
• Yes if same value: the project code is only transferred to the lines associated to the former project code.
• No: the project code is not transferred to the lines.

When an analytical dimension type is used in the Project management tracking, any modification of the project code on the document header leads to the reinitialization of the dimension code of this dimension type, based on the Default dimensions setup. If the project code is used onto the lines, the dimension code of impacted lines is also reset.

Address to which the product(s) must be returned.

From the Actions icon, you may:

• Select a supplier address
• View and potentially modify the supplier address.
• Enter additional information such as the invoicing supplier, the delivery mode, the carrier, the forwarding agent, the gross weight, the net weight, the volume and any specific internal observations for the return.

The authorization number given by the supplier must be entered in this field. The entry of this field depends on the value given to the PURRMA parameter.

This information is compulsory. This is the product code for which a return is to be entered. It is automatically loaded if a receipt line has been selected. From this field, you can:

• Select a product.
• Access the product record, based on your user authorizations, and create a product (if necessary).

This is the description translated into the supplier's language. This description will be transmitted along with any modification onto the supplier credit memo if the return line requires a supplier credit memo. When the return arises from a receipt, the translated description will be inherited from the receipt line.

This description will be printed on the supplier return note. The product record can be accessed from this field using a tunnel.

This is the description entered in the product record. This description will be transmitted along with any modification onto the supplier credit memo if the return line requires a supplier credit memo.

When the return arises from a receipt, the standard description will be inherited from the receipt line. The product record can be accessed from this field using a tunnel.

You cannot enter the product type:

• When picking receipts, the product type is derived from this document: Standard, Service or Subcontracting.
• In direct return, you cannot select the Sub-contracting product type. The product must be of the Standard or Service type.

The presence of this field depends on the entry transaction used.

This field displays the number of the receipt to which the return applies.

If you are creating a supplier return related to an original receipt, enter the target receipt number in this field without using the receipt selection window.

Use the Actions icon to select a receipt line amongst a list restricted to the supplier, the product previously entered and receipt lines which have not been fully returned if the return transaction has placed the product code before the receipt number entry. If the product code has been set up by transaction, after the entry of the receipt number, the selection window displays all the supplier receipts which have not been fully returned. When a receipt line is selected, the line number is also loaded.

The receipt number is not mandatory if the PNHDIR - Direct supplier return parameter (ACH chapter, RET group) authorizes the entry of direct supplier returns.

This is the receipt line number.

A return line only involves one receipt line: it is therefore mandatory to enter this line number if a receipt number has been entered. Use the Actions icon to select one of the chosen receipt lines. This selection can be restricted to the entered product code if the return transaction has placed the product code before the receipt line number entry.

Once the receipt line is entered, certain fields will be automatically initialized according to the information entered at the level of the receipt line. You can still modify some of the fields and/or enter additional information.
The receipt line number is not mandatory if the PNHDIR - Direct supplier return (ACH chapter, RET group) parameter authorizes the entry of direct supplier returns and no receipt number has been entered.

This information cannot be accessed. It will be loaded when the return arises from a receipt and the supplier delivery note number has been specified for this receipt.

Click the Actions icon to select a reason for the supplier return.

See Miscellaneous table 7 (common with Sales).

This information is used to get statistics on the returns to suppliers.

In the case of a return created from a receipt, the default return unit is the unit entered in the receipt.

In the case of a direct return, the suggested unit is the purchase unit of the supplier or the purchase unit if the Product-supplier record has not been defined. Click the Actions icon to change the suggested return unit.

The list of proposed units regroups the stock unit, the product packing units, the product purchase unit and the different units defined for the supplier.

This is the quantity to be returned, expressed in return units.

This is the purchase unit defined for the supplier. This information cannot be accessed.

This is the conversion factor between the return unit and the stock unit. This information can only be accessed for packing units provided the parameters authorize it. It cannot be accessed for the other units:

• product purchase unit,
• purchase unit defined for the supplier,
• packing unit of the supplier.

Refer to the packing unit table in the 'Units' tab of the product record.

It is the stock unit of the product entered.

This quantity corresponds to the quantity in stock units after conversion of the returned quantity in return units to which the conversion factor between the return unit and the stock unit has been applied.

It is not possible to modify the return quantity in STK except for the units where the factor can be modified. In this case the returned quantity in return unit will be readjusted.

The presence of this field is subject to the WRH activity code.
It defaults to the value of the warehouse specified in the header.

• This field can be modified if it is defined as available for entry at the level of the entry transaction.
  When this field is entered, it is used as a filter for stock detail line selection and cannot be modified.
  When this field is not entered, the warehouse defined by default for this type of movement in the product-site record is used as the selection filter.
• It cannot be modified when the entry transaction is set up as single-warehouse managed. The header warehouse is then mandatory and the warehouse cannot be entered either on the document lines or on the stock detail lines.
  To manage multiple warehouses on the lines, the entry must be set up at the entry transaction level. The selection of a single product line distributed over multiple warehouses is available by clicking Enter detailed quantities from the Actions icon.
  If a single product line is distributed over multiple warehouses, the corresponding fields display the '$' character.

The warehouse entered on the line has priority over the warehouse entered in the header.

This field is subject to the LPN - License plate no. management activity code.

It refers to the license plate number of the container impacted by the issue.

This field indicates the product status (A, Q, R).

When the status changes from A to Q, the stock keeps the same location (no stock movement to be controlled).

In manual return line creation, or when the stock to issue is not determined, you can enter a status for the stock to issue, regardless of the product used. Click the Actions icon to select the defined status. The list of suggested status is restricted by the stock management rule for authorized sub-status, for the Supplier return transaction type defined for the product category.

In manual return line creation, or when the stock to issue is not determined, you can enter an existing location on the site where the return is performed, provided that I the product is managed by location on this site. Click the Actions icon to display the locations selection window.

The supplier lot number can be entered for information purposes in the receipt transactions, and displayed in the stock issue transactions.

It is recorded in the stock file and corresponds to the internal lot number. This ensures that the origin of goods can be tracked.

This field indicates the lot linked to the stock movement.

In manual return line creation, or when the stock to issue is not determined, you can enter an existing lot number on the site where the return is performed, provided that the product is lot managed. Click the Actions icon to display the selection window of the lot number. You can also enter a lot number that does not exist in the stock, if necessary. A message informs you that the lot does not exist. This allows you to save a lot number that has not been entered yet, even though the goods are physically available. This operating mode can only be used if the product has negative stocks authorized.

Sub-lot concerned by the stock transaction.

In manual return line creation or when the stock to issue is not determined, you can enter an existing lot number and sub-lot number on the site where the return is performed, provided that the product is lot and sub-lot managed. There is no selection window from this field. To select a lot and sub-lot, use the selection window available from the Lot field. When the lot is selected, the sub-lot is immediately initialized. You can also enter a new Sub-lot number if required. This is signaled by an information message. Same comments as for the lot number in this context.

This is the product serial number.

In manual return line creation, or when the stock to issue is not determined, you can enter an existing serial number on the site where the return is performed, provided that the product is managed by serial number on receipt/issue (or on issue only with a customer return). Click the Actions icon to display the selection window of the serial number.

This is the serial number of the product.

When a serial number has been entered in the previous column and the quantity to be returned is greater than 1, the serial number end range is automatically calculated by adding the quantity (in stock unit) to the previous number. The stock to be determined matches all the serial numbers within this range. When the quantity to be delivered is a single stock unit, this number is equal to the start serial number.
Specific case: once the stock has been determined, if a '$' sign is displayed in one of the two columns, this means that the chosen serial numbers are not in a row.

Use this field to enter additional information, if necessary.

This field indicates the first recorded identifier.

Enter a free description that will be registered in all the stock transactions associated with the delivery line.
This description is also accessible from the stock issue detail window. If it has been modified by this function, it will be automatically recovered and registered on the shipment line in this field.

This information is used to categorize the line: 'Normal' or 'For sub-contract'

This field is used to identify whether the returned goods must be re-integrated with the order.

It is only accessible when the receipt at the origin of the return came from an order (it is not accessible during a direct return or when the return arises from a direct receipt).

This field can take the following values:

• 'No': the return quantity will not be re-submitted to order,
• 'Yes same line': the return quantity will be transferred to the order line that generated the stock receipt. The purchase order will then pass to the partially delivered status, and will be re-submitted for picking to initialize a stock receipt line (to the level of the quantity previously returned).
• 'Yes other line': The return quantity will be transferred to the order that generated the stock receipt. An additional line will then be created in the order,
• 'Yes other order': A new purchase order will be automatically generated on validation of the return to the level of the quantity of the elements returned to the supplier.

Certain restrictions exist:

• If the receipt is associated with a delivery request, the only values possible are 'No' and 'Yes other line'.
• If the receipt is associated with an order that no longer exists, the only possible values are 'No' and 'Yes other order'.

When reintegrating the quantity returned with the option "other line" (order or delivery request lines), the requirement date taken into account is the current date (receipt date planned for the orders or delivery date required for the delivery requests).

This field is used to define whether the return is likely to generate a credit memo.

When the returned goods are already invoiced, this field is initialized to 'Yes' (in the case of a return for an invoiced receipt). The credit memo will then be constructed from the return.

When the returned goods are not yet invoiced, this field is initialized by default to 'No'. Therefore, in principal, no supplier credit memo is expected, but an invoice taking into account the returned quantities or even replacement parts shipped by the supplier.

The purchase invoice lines, pre-loaded from the receipts that have been the object of a return, will be decreased up to the level of the returned elements.

It is however possible to force this field to 'Yes'. In this case, the purchase invoice lines must be pre-loaded from the order (in order for all the ordered quantities to be submitted). It is then possible to create a credit memo from the return lines.

When the return arises from a receipt, the order site will be equal to the order site in the receipt line.
In the case of a direct return, the order site will be determined in the following manner by carrying out successive searches on the following points:

• for the inter-site / inter-company returns, the search is made in the customer shipment addresses where the receipt site is the return site. Then the purchase site corresponding to the shipment address customer is selected,
• if the return site is a purchase site, the order site will be equal to the return site,
• the purchase site for the user will be used if it is entered,
• the first purchase site in alphabetic order will be selected among the purchase sites belonging to the same company as the return site.

This information cannot be accessed irrespective of the transaction used.

When the return stems from a receipt the order number from which the receipt line stems is displayed.

This is the purchase order line.

For an open order, the purchase order line corresponds to the product line.

Use this field to enter a project code.

The management of this code depends on the value of the CTLOPPCOD - Mandatory project control parameter (TC chapter - MIS group).

• When the value is No, it may be a code selected freely.
• When its value is Yes, an existence check is systematically applies to the entered project code.
  You can use the Selection icon to display the list of available project codes.

The management rules of this field are based on the PJTSNGDOC - One project by document- parameter (TC chapter, MIS group).

• When this parameter is set to Yes, the management of multiple projects is prohibited.
  The project code is always the same on the document header and on the lines.
  The project code entered on the header is used to filter the receipts suggested in the picking list. If no project code is entered, it is automatically loaded with the project code of the first selected receipt.
  If you modify the document header project code, this code is automatically used on all the lines.
  
• When this parameter is set to No, the management of multiple projects is authorized.
  In direct creation, the project code you enter on the document header is used to initialize the project code of the document lines and can be modified.

If you modify the header project code, a dialog box opens and suggests to transfer this code to the lines of the document, according to the following options:

• Yes: the project code is transferred to all lines.
• Yes if same value: the project code is only transferred to the lines associated to the former project code.
• No: the project code is not transferred to the lines.

When an analytical dimension type is used in the Project management tracking, any modification of the project code on the document header leads to the reinitialization of the dimension code of this dimension type, based on the Default dimensions setup. If the project code is used onto the lines, the dimension code of impacted lines is also reset.

This field is used to determine the unit price of the product. This price is expressed in the return unit. When the principal information for the line necessary for the determination of a price list is entered, a price list search process is automatically carried out.

The objective of this search is to recover:

• the gross price as well as the associated reason,
• The charges and discounts in percentages or in amounts to be applied to the line level as well as the associated reasons.

If the price list search does not yield any relevant result, the PURPRICE - default price list standard cost parameter (ACH chapter, PRI group) is set to 'Yes' for the return site company, the standard cost will be used to value the gross price (if it has been defined for the product). When the entered price is null, a message is displayed requesting confirmation from the user. From this field, click the Actions icon to:

• view the price lists,
• view the reasons associated with the gross price as well as the different discounts and charges fields,
• view the list of the last ten order prices,
• re-initialize the price by requesting a new price list search to update the prices and discounts,
• have available a detailed explanation describing how the net price is obtained from the gross price and the different discounts and charges.

When the return arises from a receipt, the gross price and the discounts are initialized by the prices and discounts of the receipt line and they are not accessible. This information will be used during the creation of a supplier credit memo to value said credit memo.

The different discount and charge fields that appear at the level of each return line are determined via the structure code associated with the supplier in their record.

The values contained in these fields come from the price list search and can be modified if the associated reason allows it (or if the reason value given to the UPDPRIPUR parameter allows it).

The Actions icon is used to view all the reasons associated with the price and discounts and to modify, if necessary, the reasons assigned to each of the columns.

This is the unit net price for the return line calculated from the gross price affected by any discounts and charges. This information cannot be accessed.

This is the net ex-tax unit price multiplied by the return quantity.

This information cannot be accessed.

When the return arises from a receipt line, the currency code is initialized to the receipt line currency.

When it is a direct return line, the currency code is initialized to the supplier currency.

This information cannot be accessed. The prices for the return line are expressed in this currency.

The presence of this field depends on the entry transaction used.

It is the account that will be used in the credit memo if the return line is the object of a credit memo. This account is loaded by default based on the account on the receipt line at the origin of the return line or by the account determined by the PORD automatic journal in the case of a direct supplier return.

If the account is not entered, the analytical nature will not be initialized and will not be available.

From the Actions icon, you may:

• Select an account from the list of authorized accounts.
  The charts of accounts that can be accessed depend on the account core model associated to the company of the movement.

• Access the accounts table if the your authorizations allow it.

The presence of this information depends on the transaction setup.

The different product types are: Purchases, Fixed assets and Services. When the return line has been created from a receipt line, the purchase type of the receipt line is used.

In the case of a direct return, the purchase type is initialized based on the tax posting associated with the defined general account.

If the return line is subject to a credit memo, the purchase type will be displayed on the credit memo line.

When entering a return line, analytical dimensions are initialized based on the setup of the Default dimensions (PND code).

If the return line arises from a receipt line, the dimension types are then loaded by the analytical dimensions present on the receipt line. If analytical dimension types are not specified in the source document, an attempt to initialize these analytical dimension types is made according to the Default dimension code. During the check of the purchase credit memos arising from a return line, the analytical dimensions entered in the return line will be transferred to the credit memo line.

When an analytical dimension type is used for the Project management tracking, then any modification of the project code made at header level will be redistributed to the lines; if the modification applies to a document line, then the dimension code of the dimension type will be reset. This reinitialization is compliant with the Default dimensions setup.

Movement group, initialized by the movement group of the transaction being used.

This statistical information is recorded in the stock journal when saving the receipt/disposal movements. This movement group comes from the miscellaneous table number 9. The value given in the transaction setup corresponds to a default value that can/cannot be visualized and/or modified according to the transaction setup (entered, displayed, hidden field).

This is statistical information that will be picked up by the stock transactions associated with the return line. This value is fixed if the original document does not reference a movement group. Otherwise, the movement group of the document at the origin of the quality control is suggested in priority.

This information is controlled by miscellaneous table number 9 and can be initialized by the return transaction being used.

From the Actions icon, you may:

• Select a movement group from the list.
• Access the movement group table according to the authorizations of the user.

This field is used to enter a first tax code to apply to the returned product.

The tax codes (VAT, additional tax and/or special tax, provincial tax) can be modified at the return line if the transaction allows this.

You can only enter tax codes which are consistent with the legislation and with the company group of the site.

The general principles linked to the multi-legislation setup are detailed here.

They are normally initialized according to the tax determination rules that most often stem from crossing the supplier tax rule with the tax levels of the entered product. If the return line has a receipt line as its origin, the tax codes will then be inherited from the receipt line.

Upon transforming a return line into a credit memo line, the tax codes entered on the return line are transferred to this document.

Click the Actions icon to select a tax code for each tax level.

This field is used to enter a second tax code to apply to the line. This concerns additional or special taxes.

This field is used to enter a third tax code to apply to the line. This concerns additional or special taxes.

This field is used to indicate the receipt tax to apply to the product.

This tax stems from the tax determination parameters or is entered manually.
 The activity code linked to the provincial taxes must be activated beforehand.

This field is used to indicate the issue tax to apply to the product.

This tax stems from the tax determination parameters or is entered manually.

 The activity code linked to the provincial taxes must be activated beforehand.

This field is used to indicate an additional tax to apply to the product.

This tax stems from the tax determination parameters or is entered manually.

 The activity code linked to the provincial taxes must be activated beforehand.

This field is used to indicate an additional tax to apply to the product.

This tax stems from the tax determination parameters or is entered manually.

 The activity code linked to the provincial taxes must be activated beforehand.

The weight unit is the one of the product record. You can modify it (the weight, on the product record, is expressed with respect to the stock unit).

From the Actions menu, you can:

• select another weight unit from the list of weight units,
• access the units table depending on your user authorizations.

Unit weight of the return unit. By default, this value is initialized based on the weight of the product record, expressed in stock unit and converted into the return line unit. You can modify this weight if needed.

For each line created or modified, the total gross weight and the total net weight of the return are modified depending on the weight of each line.

This is the increase coefficient used in the Customs document file. This coefficient, applied to the fiscal value of the product line is used to obtain the statistical value.

The presence of this field depends on the activation of the Customs document file management (Activity code DEB).

This information is initialized by the increase coefficient entered in the original receipt line in the case of a return arising from a receipt. In the case of a direct return, it is initialized by the increase coefficient in the Product-

Supplier record if it is entered, otherwise by the increase coefficient in the Supplier record.

This is the destination country for the goods. This information is used namely in the INTRASTAT file (Exchange of goods declaration).

It is initialized based on the country code of the supplier to whom the goods are returned.

From this field, click the Actions icon to:

• Select another country code from the list of countries;
• Access the country table depending on your user authorizations.

This field specifies if the return lines subject to a credit memo have been taken into account:
No

No lines awaiting a credit memo have been invoiced.

Totally

All lines have been invoiced.
Specificity: if no return line is awaiting a credit memo, the return is considered as totally invoiced.

Partially

Some of the lines are invoiced.

This field indicates whether a credit memo to receive has been generated.

If the return note has been printed, the return is considered as printed.

You can only print the return note once the return has been validated.

The return is validated has soon as you click Validate. Stock transactions are performed during the return note validation. The stock totals are updated and the stocks journal contains a log of the different transactions carried out.

The valuation of the return movements is made at the value of the original receipt (possibly adjusted) if the return is carried out from a receipt or at the stock value defined by the valuation method in the Product-site record if the return is a direct return (a withdrawal value can be used in this case if the valuation method allows a zero value stock return).