Use this function to record loan returns following a delivery of type loan. Generally, a loan is to be returned on a given date. If the customer keeps the goods and an invoice could be needed.

Once the return is completed, the stocks are transferred if necessary and you can print a return note.

A loan return is always created from a loan delivery by picking a delivery line. You cannot carry out a direct loan return.

Prerequisite

SEEREFERTTO Refer to documentation Implementation

Screen management

The loan return entry is made in a single screen. The presentation of the entry screen depends on the setup of the selected transaction.

If a single transaction has been set up, no choice is suggested when entering the function; in the opposite case, a window will open to display the list of transactions likely to be used (the choice can also be restricted by access code).

Header

Entry screen

Among the fields to enter and specific features, you will find:

Return

Return no.

The return number is automatically assigned on its creation, but the field can be manually entered if the sequence number counter assignment setup allows the manual entry of a number.

Receipt site

This is the site to which the goods are returned. A product on loan can only be returned to the site of the company that made the shipment. A control is carried out on the site chosen to check that it is a site of type warehouse. Once a shipment site has been selected, it is no longer possible to modify this information.

Based on this information, you can:

Select a site among the list of authorized sites that have a warehouse role.

Ship-to customer

A return is related to a loan delivery carried out to a given customer and a delivery address for this customer. It is this customer code and address that it is necessary to enter in the return header. A customer can only be selected if it is active.

Based on this information, you can:

Select a customer business partner.

Jump to the customer record if your user authorizations allow it.

Select a delivery address

Access by tunnel to a delivery address if the user authorizations allow it.

Return date

This date is initialized to the current date. It corresponds to the actual date of the product return to the company. It will be used as a receipt to stock date for the returned product if the stocks are updated.

Transaction group

This is statistical information that will be recorded in the stock journal at the moment of saving the return to stock. This transaction group comes from the miscellaneous table number 9. This information can be initialized by the value given in the corresponding transaction setup.

Dock location

Defined here is the dock type location to be used by default for the receipts to stock to be carried out. A selection window is used to select the dock type locations defined in the receipt site.

Selections

Products

The product reference entered at this level is used to filter the delivery lines of the type loan to be returned in the left list.

Return detail

The lines are automatically initialized from the selection of one or more deliveries, or to certain delivery lines that have initialized the return. This selection is made via the Select deliveries in the left list. The line is initialized for the totality of the delivery minus the returns already carried out for this delivery.

Product

The product code cannot be entered, it is initialized by the selected delivery line.

Translated description

It is the product description translated into the customer language entered in the original delivery.

Product description

This is the product description entered in the original delivery.

SAL

This is the unit in which the return is expressed. This information is not available for modification. It is always equal to the sales unit entered in the original delivery.

Loan quantity

The Loan quantity field, expressed in the return unit, is initialized by the maximum quantity that can be returned (quantity loaned to the original delivery minus the quantity already returned). This quantity cannot be modified.

Return quantity

This field, expressed in the return unit is used to enter the effective returned quantity in the selected delivery. By default, this quantity is equal to the quantity remaining to be returned. It can still be modified.

A control is carried out with respect to the quantity on loan:
You cannot return a quantity greater that the quantity still on loan at the customer's.
In addition, you cannot carry out a return with a null quantity.

SAL-STK coefficient

The coefficient between the return unit and the stock unit is not accessible in the context of a loan return. This information will always be displayed irrespective of the transaction used.

STK

This is the stock unit for the product. This information is not accessible. It will always be displayed irrespective of the transaction used.

Expected return date

This is the loan return date identified in the selected delivery. This information is not available for modification.

Stock update

This information is, by default, always initialized to the value Yes.
When this field is set to Yes and if the transaction allows it, you can enter the information required for the stock movement on the return line. Otherwise, you cannot enter a stock receipt for these returned goods because the goods are damaged and you do not want to record a stock receipt; or because you are entering a provisional return and the stock receipt will only be recorded once the goods are actually received.

Depending on the product configuration, some stock characteristics need to be specified. These characteristics are the following:

The Status. This is the quality status of the product.

The location type and the location if the product is managed by locations.

The internal lot.

The number of Sub-lots and the Sub-lot number. The final sub-lot is calculated if several sub-lots are specified and if they are consecutive (this information cannot be modified).

The supplier lot.

The serial number if the product is subject to a serial number. The final serial number if several serial numbers are returned and if they are consecutive (this information cannot be modified).

The transaction description. It is a description that will be entered in the stock journal.

At the end of the return line, a window for the entry of the stock detail may open automatically if all the stock information has not been entered or initialized. This information must then be entered in this detail screen.

In addition to the stock characteristics specific to the product, a certain number of rules affect stock receipts. For a loan return these rules can be described in a general manner, see the Stock management rules, for the Loan return field. These rules can also be refined by the Product categories or by the product categories defined for the sites. If necessary, a stock receipt rule on the loan return can also be defined by Product category for a movement type (see the definition of the movement code in the Loan returns transactions setup).

In the case of a loan return, since the referencing of the delivery is mandatory, most of the information will automatically be initialized from the information in the stock line of the original document, other information must be manually entered or will be initialized as a function of the setup associated to the receipt movement of the loan return type.

The status: It will be initialized with the status of the delivery if the status is authorized by the management rule assigned to the movement type Loan return (see the authorized Statuses and Sub-statuses). If the delivery status is not authorized for the management rule defined in the return, then the default status for the management rule will be used.

The status is not mandatory in the return line, but if it is not entered, the stock detail window will open automatically at the end of the line so that a status can be specified. In some cases, the user may intentionally choose not to enter the status in the document line, because the goods returned are of a different quality and a split is necessary. It will then be necessary to enter this split of the statuses in the stock detail window. If a $ symbol appears in this field at the end of the entry of this field in the document line, it means that different statuses have been assigned and that a sub-detail on the stock lines exists.

Depending on the management rule used for the Loan return movement type, there is the possibility, by setting it up, to generate an analysis request during the receipt to stock of the goods if the status of the goods has the status to be checked(Q*).

The location type and the location: if the product is managed by location, a location can be initialized by default based on the management rule assigned to the Delivery return movement type and based on the locations set up in the Product/site record. The semantic identifying a location category is used to associate in the Product/site record a location type and a potential location. The location type and the location defined in the Product-site record can refer to a group of location types and/or locations if the wild cards (?,*) are used in their definition (see the Location types and Product-site documentations). In the case of some location types, the assignment will also depend on their availability or their capacity (replenishment management). This information can potentially be modified if necessary.

If the return transaction allows it, a dock type location can be entered in the return header. If this is the case, it will be this location that will be systematically suggested by default. The locations of the type dock are not suggested in the selection if the return transaction does not specify receipts to dock.

In some cases, the user may intentionally choose not to enter the location type and/or location because the goods to be returned will be distributed across different storage locations. The user will then enter the distribution in the Stock detail window. If a $ symbol appears in these fields at the end of entry, it means that different location types and/or locations have been assigned and that a sub-detail exists for the stock lines.

From the Location type field, click the Actions icon to:

Select a location type.

Jump to the location types table if your user's authorizations allow it.

From the Location field, click the Actions icon to:

Select a location.

Access by tunnel the location table if the user's authorizations allow it.

Tunnel to the Location occupation inquiry if the user's authorizations allow it.

Access by tunnel the Dedicated locations inquiry for the product being entered if the user's authorizations allow it.

The internal lot: This information will not be accessible in the return line. If the return involves a delivery that only lists a single lot number, the latter will be displayed on the line. If the original document references several lot numbers, this will be indicated by the presence of the $ symbol in the lot field. If the delivery is multi-lots and the return only concerns part of the delivery, the choice of the lot will be made via the stock detail screen (by deleting the lines that are not required). Same remarks as those concerning the management of sub-lot numbers.

The supplier lot: This information is not accessible in this context and this is irrespective of the management rule associated with the product category. The suggested lot is the lot coming from the original delivery.

The serial number: This information in not accessible in this context on the return line. If the serial numbers of the delivery line are consecutive they are displayed on the return line. Otherwise, the $ sign will be displayed in the two fields to indicate that the numbers returned are not consecutive. If the original document contains several serial numbers and the return only concerns some of these numbers, it will be necessary to access the stock detail window to choose the required numbers. Only the serial number from the original delivery line can be chosen. The serial number selection window will only submit the serial numbers from the original document line.

Note on the entry operation for a return creation:

When creating a return line by selecting a delivery line and that several stock detail lines are generated, the stock information can only be modified through the Stock Detail window. Only the following information remains accessible: Quantity and the Description of the movement.

When a single stock detail line exists, only the information concerning the Status, Location type, Location and Movement description will be modifiable.

If the quantity is modified on the return line and several lines exist in the stock detail, then the detail window will open automatically to allow the choice of the line(s) impacted by this modification.

If the quantity on the return line is increased and only one stock detail line exists, then the detail window will automatically open to specify that the additional quantity concerns the same detail line or another detail line.

If the quantity is decreased in the return line and only one detail line exists, the stock window will not open.

Note concerning the management of the coefficients and the return units:

When the return has a delivery at its origin, the units used to carry out the stock movement will be those of the delivery. Thus if a delivery had as sales unit a Carton, but the associated stock movement in made by individual unit, the unit used by default to carry out the receipt to stock will be the unit.

It is not possible to modify the conversion coefficient between the return unit and the stock unit. If in the stock detail window other units are used or if lines with different coefficient are entered, the return line unit will be replaced by the stock unit to ensure a conversion with the units used to carry out the stock entry.

Transaction description

This is a free text that will be written in the stock journal for each return line movement. This information can also be modified in the stock detail window.

Delivery no.

This is the delivery number at the origin of the return. There is the possibility to access by tunnel to the original delivery if the user authorizations allow it.

Tab Controls

Reports

By default, the following reports are associated with this function :

  BONRETLIV : Customer return notes

  SRETURNE : Sales return list

  SRETURNL : Detail sales return list

This can be changed using a different setup.

Specific buttons

Close

Local menus

In addition to the generic error messages, the following messages can appear during the entry :

'Function not authorized'

The user profile has no rights for this function, irrespective of the site.

'This document does not exist !'

This message appears if the operator enters a return number that does not exist in a modification context.

'No sequence number has been assigned to this document'

This message appears upon creating a return if no return number has been entered and the sequence number is assigned manually.

'Problem when recovering the sequence number counter'

This message appears if it has not been possible to assign a delivery number.

'$DELIVERY xxx Modification on another workstation'

This message appears if the delivery to which the return is associated is currently being modified on another workstation.

'Problem with the table $DELIVERY'

This message appears if there is a technical error in the delivery header table.

'Loan that has been the object of an invoice'

Warning message.
This message is displayed during the creation of the return, if the referenced shipment has been the object of an invoicing.

No line entered. Update impossible'

This message appears if no line is entered for this return.

Insertion not possible

This message appears on creation of the return, when the maximum number of lines in the return is reached.

'Modification in progress on another workstation'

This message appears when trying to modify a return currently being modified on another workstation.

'Return quantity > Delivered quantity'

This message appears when an attempt is made to enter a return quantity that is greater than the delivered quantity remaining to be returned.

'The deletion of a validated line must be made using the modification window.'

This message appears when an attempt is made to delete a return line that has been the object of a stock movement.

'Period not defined or process prohibited for this date'

This message is displayed if the return date is later than the current date or if the period status corresponding to this return date is different from "direct".

'Product blocked for stock count'

This message appears if the product to be received is blocked for physical stock count.

Tables used

SEEREFERTTO Refer to documentation Implementation